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I've heard concierge services are catching on at many facilities across the country. Do you think this is a good investment? Is it a good recruiting hook?


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Concierge services are an important part of a supportive, healthy work environment for nurses with stressful lives and demanding schedules.These services can reduce time spent running errands and taking care of personal business by several hours or more each week.

As nurses, we are not very good at taking care of ourselves, so reaping the benefits of concierge services is something that requires additional education and evaluation. The concept makes sense for nurses' self care, recruitment, and retention. Weighing costs and measuring benefits of concierge services require further investigation.

-June Marshall, RN, MS, CNAA-BC, ANCC Magnet Recognition Program® Project Director at Medical City Hospital in Dallas, Texas