To get more accountability you have to acknowledge it when it happens. Too often we see accountability and almost dismiss it as “someone just doing his or her job.” If you are successful in getting someone to make a commitment and most importantly to keep that commitment, you need to acknowledge and celebrate it.
In his book Enlightened Leadership, Doug Krug talks about a version of this practice which he calls DNA. To get more of what you want, use DNA:
- Define what you want.
- Notice it when you get it.
- Acknowledge/celebrate it.
In essence, you are rewarding/acknowledging the behavior you want to see and the individual is being positively reinforced.
- Eileen Dohmann, RN, BSN, MBA, NEA-BC