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How do I approach a staff member whose work performance seems to be declining each day?


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Part of coaching is letting staff know when their behavior is not appropriate or their skills are not meeting the requirements of their job description--and doing so appropriately. The last thing you want to do is leave the employee thinking you just want them out of your department. With the right approach and perspective, your interaction can be positive for you, the employee, and the department. Find yourself a coach mentor and learn from those who are successful with such actions.

As a coach, your role is to provide every resource and tool staff need, including your time to help them improve. Don't let the following get in your way of coaching employees to success or to a level that improves their ability to fulfill their roles on the team:

  • Your perception if a lack of time on your part to coach them
  • Feelings of intimidation between yourself and this individual
  • Fear of losing a valuable staff member
  • Your extreme dislike for confronting people

-Shelley Cohen, RN, BSN, CEN