High rates of nurse burnout correlate with lower patient satisfaction so researchers set out to observe how both could be improved by system-level interventions in nurse working conditions.
Researchers measured burnout at 463 hospitals in four states using the Maslach Burnout Inventory and examined patient satisfaction from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. They found that 50% of hospitals with high rates of nurse burnout had poor work conditions, which is linked with lower patient satisfaction.
The researchers suggest that attaining Magnet designation or instituting Magnet-like initiatives could improve working conditions for nurses, thereby lowering burnout and raising patient satisfaction.
Source: Journal of Nursing Care Quality