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HCPro

A Practical Approach to Achieving Patient- and Family-Centered Care


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Presented on:
Monday, May 22, 2017
1:00-2:30 p.m. Eastern

Presented by:
Janiece Gray, MHA, BSW, CPXP
Gretchen Leiterman, MBA

To meaningfully improve the patient experience, an organizationwide, proactive approach to patient-centered care is needed. The HCPro webinar “A Practical Approach to Achieving Patient and Family-Centered Care” will help hospitals develop a patient-centered care structure that will positively impact the patients and families they serve.

Join expert speakers Janiece Gray, MHA, BSW, CPXP, and Gretchen Leiterman, MBA, as they explain how to develop an internal approach to improve organizational service culture. Through their in-depth advice and tips, you’ll learn how to increase customer satisfaction and bolster your patient experience.

Visit the HCPro Marketplace for more details.