New code of conduct improves employee outlook, patient satisfaction

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New code of conduct improves employee outlook, patient satisfaction

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When it comes to certain policies, it’s all about the details.

In 2006, Pam Harmon, RN, legal nurse consultant and CNO at Fredonia (KS) Regional Hospital (FRH), took a closer look into her facility’s employee code of conduct.

The Commitment to Coworkers policy, as the code of conduct was then known, only pertained to the nursing staff. This went against FRH’s new goal for the facility policy. The code of conduct’s new purpose was to include everyone—not just the nursing staff—and to change the attitude of every staff member in FRH.

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