Frontline managers play an important role in improving patient experience, safety, and quality of care. If you don't believe it, look at these numbers.
If a top-down push for quality improvement isn't working, try something that does.
At its annual conference in December, the Emergency Nurses Association recognized Brentwood, TN-based LifePoint Health's Emergency Department Nurse Director's Council with its Team Award for 2016.
The ENA gives the award to a group or committee that has made contributions to patient safety and excellence in emergency nursing through the development of sustainable projects or programs.
The idea behind creating the council was to "bring in the frontline leaders, to get input and feedback on any process changes, policy changes, supplies, equipment, and best practices," says Pam Booker, RN, MSN, western group chief nursing officer for LifePoint Health and executive sponsor for the emergency services team.
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